Privacy Policy

Privacy Policy for Freedom At Home

Welcome

Freedom At Home values your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or use our services. By accessing our website or services, you agree to the terms outlined in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including your name, email address, phone number, mailing address, payment information, and any other information you choose to share with us.

Non-Personal Information

We may also collect non-personal information automatically when you visit our website, such as browser type, IP address, device type, operating system, and browsing behavior. This information is used to improve website performance and user experience.

How We Use Your Information

We use the information we collect to:

  • Provide and improve our services

  • Operate and maintain our website

  • Process transactions

  • Respond to inquiries and support requests

  • Send service-related communications, including SMS messages

  • Send marketing or promotional communications only when you have provided consent

SMS, MMS and Text Messages Terms of Service

Types and purpose of SMS, MMS and Text Communications

When you provide your phone number and consent to receiving text messages from Freedom At Home, by opting in, you agree to these Terms of Service. Please read them carefully.

When you consent, you may receive messages that includes but is not limited to information or reminders below, which are important for you to receive. For example:

  • Clients, customers, and guests: may receive information related to appointments, reminders on upcoming activities, information related to documentation and other relevant information.

  • Job Applicants: information related to application status, interview times and dates, onboarding materials and other relevant information.

Standard Messaging Disclosures

  • Message frequency. The number of messages you receive will depend on your specific interactions with our services.

  • Message and Data Rates. Standard message and data rates may apply based on your mobile carrier and plan.

  • Opt-out. You may option out of receiving SMS communications at any time by texting "STOP" in reply. Once you opt-out, you will no longer receive SMS messages from us, except for transactional or legally required communications.

  • Help Support. For assistance, please reach out to your local office as each office may vary.

Consent for SMS Communications

By providing your phone number and opting in to receive SMS, MMS, and Text messages, you consent to receive text messages from Freedom At Home. Information obtained as part of the SMS consent process will be used solely for the purposes outlined in this document and will not be shared with Third Parties except as required by law or as stated in other places in this policy. SMS, MMS and Text opt-ins will not be shared with any third party or affiliate company for marketing purposes.

This opting in, you authorize us to contact you by:

  • sending text messages directly

  • or through a conduit text messaging service

  • And/or other communication to a cell phone using an automatic dialing system

  • or an artificial or prerecorded voice message, at any number you provide.

You acknowledge that any text messages or prerecorded messages sent by us may contain sales or marketing content. You may revoke your consent and OPT-OUT for us to contact you at a specified telephone number by communicating your revocation to us through any reasonable means and/or by texting back the word "STOP".

User Responsibilities

  • Accurate Information. You are responsible for providing accurate contact information to ensure the delivery of messages.

  • Device and Carrier Compatibility. SMS, MMS and test messaging communication is subject to compatibility with your mobile devices and carrier service.

Changes to SMS Terms of Service

Freedom At Home reserves the right to update or modify this term at any time. We will notify you of any changes through a message or an update to this document.

Service Providers

We use certain service providers to help us improve your experience as a customer of the company. These providers may collect any information that you share with them as a service user, including names, account numbers, and other information (including but not limited to documents, SMS, pictures, transcripts, notes, recordings, voicemails, etc.) or other information you or another user or participant upload, provide, grant access to or otherwise implement. You control the content that is provided.

These service providers may also collect:

  • Device information (such as IP address, ISP, device and operating system type, operating system and client version, type of microphone or speakers, and other related information)

  • System logs, including usage logs, backend logs, client logs

  • Internal feature usage analytics

  • Cookie identifiers

  • Traffic data about the communications that take place through the platform (such as chat, video conferencing), which includes network monitoring data and call detail records produced by a telephone call or other telecommunications transactions. The call detail record contains various attributes of the call, such as time, duration, completion status, source number, and destination number.

  • Quality of Service data

  • Fraud and threat analysis data

  • Connection type and related information (e.g., connected over Wi-Fi)

  • Geolocation information

These providers do not share your information with any third parties.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers who assist us in operating our website and delivering services, provided they are contractually obligated to keep your information confidential.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may disclose personal information if required to do so by law or in response to valid legal requests.

Protecting Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is completely secure, we take reasonable steps to protect your data.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. You may disable cookies through your browser settings; however, certain site features may not function properly as a result.

Third-Party Links

Our website may contain links to third-party websites. Freedom At Home is not responsible for the privacy practices or content of those external sites. We encourage users to review third-party privacy policies.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If such information is identified, it will be deleted promptly.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will include a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email:office@fahcare.comPhone: 256-754-5057